ASE-SERVICE (24/7 support)

There for you around the clock: ASE-SERVICE – Experience proactive 24/7 support from our specialist staff.

Proactive service by in-house experts

After individual planning, implementation, commissioning, and training, we seamlessly offer proactive service by our own staff with solid expertise. Whether it‘s internal inquiries about tariff changes, login updates, or technical challenges from your guests – with us as your partner, you can always rely on our assistance.

We strive to fulfill your needs comprehensively. Our service portfolio offers various modules that can be utilized as needed to maintain your systems:

Basic service module:

Our dedicated team is available to answer all your questions and concerns from 9 am to 5 pm. Our employees are highly trained and speak speak fluent German and English to guarantee you the best possible support.

24/7 guest/patient support:

Our support staff provides guests and patients with swift assistance around the clock via a free 0800 telephone number. Our service is not just limited to solving problems, we also help with general questions. Thanks to our multilingual support, we can assist guests and customers in their preferred language.

24/7 staff support:

Your team can also count on us. We consistently support your staff, whether for technical requirements or the use of system functions. We attach particular importance to continuous further training and training courses at our headquarters to ensure that we are always at the cutting edge of technology.

On-site service in the event of breakdowns:

In the event of a breakdown, we are quickly on site to rectify the problem. Our technicians specialize in quickly adapting existing installations and eliminating faults so that your operations can continue to run smoothly.

Fast service for adapting the existing installation:

If adjustments or extensions to your existing installation are required, we respond quickly and efficiently. Our experts work closely with you to ensure that all changes are seamlessly integrated into your existing system.