Your IT partner
for medical
facilities
As an experienced provider of IT solutions, KraftCom GmbH supports hospitals, clinics, retirement homes and rehabilitation facilities holistically in mastering their individual technological challenges.
We offer a comprehensive portfolio of customized IT services, from consulting and planning to implementation and maintenance.
Our aim is to make your work processes efficient and free you up so that you can concentrate fully on your core tasks.
ASE-SERVICE (24/7 support)
There for you around the clock: ASE-SERVICE – Experience proactive 24/7 support from our specialist staff.
Proactive service with our own specialist staff
After individual planning, implementation, commissioning and training, we offer you seamless, proactive service from our own specialist staff. Our experts have extensive specialist knowledge and are on hand to help you with all your concerns. Whether it’s internal questions about tariff changes, login updates or technical challenges for your guests – you can always rely on us.
We strive to meet your needs holistically.
Our service portfolio offers various modules that you can use to support your systems as required:
Individual IT consulting for future-proof solutions
We increase the efficiency of your healthcare facility or medical care center with tailored IT solutions.
Our team of experts offers you innovative consulting services to optimize your workflows, improve patient care and remain compliant with data protection regulations.
Find out how we can help you overcome technological challenges and make your healthcare operations fit for the future.
Our certified consultants also support you with project and industry experience for the Hospital Future Fund.
Support and maintenance with proactive service
Our IT support guarantees reliable and continuous support for your systems.
We offer comprehensive maintenance services to ensure the performance of the digital services provided.
Our dedicated support team is on hand to resolve technical issues, perform updates and ensure the smooth functionality of your systems.
You can rely on our first-class support with our own trained staff so that you can concentrate fully on patient care.
On-site service in the event of breakdowns:
In the event of a breakdown, we will be on site promptly to rectify the problem.
Our technicians specialize in adapting existing installations in the shortest possible time and eliminating faults so that your operations can continue to run smoothly.
Service for adapting the existing installation:
If adjustments or extensions to your existing installation are required, we respond quickly and efficiently. Our experts work closely with you to ensure that all changes are seamlessly integrated into your existing system.
Basic service module:
Our dedicated team is available on weekdays from 9 a.m. to 5 p.m. to answer all your questions and concerns.
Our employees are highly trained and speak fluent German and English to guarantee you the best possible support.
24/7 patient support:
Our support staff offer your patients rapid assistance around the clock via a free 0800 telephone number. Our service is not just limited to solving problems, we also help with general questions. Thanks to our multilingual support, we can assist callers in their preferred language.
24/7 personnel support:
Your team can also count on us. We support your employees around the clock, be it with technical requirements or with the use of system functions. We attach particular importance to continuous further training and training courses at our headquarters to ensure that we are always at the cutting edge of technology.
Optimize the communication in your healthcare facility!
Our customized solutions for your patients and communication technologies enable seamless and efficient interaction with patients and processes.
With the individually combinable modules of our ASE® platform (Advanced Service and Entertainment), we ensure that your facility is always available and communication processes run smoothly – from the integration of mobile devices to the establishment of intelligent patient services.
The digital future of healthcare
Immerse yourself in the world of digitalization.
Optimize your processes, improve the patient experience and increase efficiency with our smart solutions.
We support you on the path to the digital future of your healthcare facility.
Our modular ASE® platform (Advanced Service and Entertainment) offers tailor-made solutions for you, from Wi-Fi supply to TV entertainment/infotainment, digital signage and video surveillance through to 24/7 support with our own trained staff.
Data protection solutions for highest standards
We support you in implementing the GDPR and making your facility or medical care center data protection compliant!
Our tailor-made solutions and consulting services help you to meet the requirements of the General Data Protection Regulation and manage sensitive patient data securely.
From data protection analysis to the implementation of data protection measures – we ensure that your facility meets the highest standards in terms of data protection.
Basic service module:
Our dedicated team is available on weekdays from 9 a.m. to 5 p.m. to answer all your questions and concerns.
Our employees are highly trained and speak fluent German and English to guarantee you the best possible support.
24/7 guest/patient support:
Our support staff offer your guests and patients rapid assistance around the clock via a free 0800 telephone number. Our service is not just limited to solving problems, we also help with general questions. Thanks to our multilingual support, we can assist callers in their preferred language.
24/7 personnel support:
Your team can also count on us. We support your employees around the clock, be it with technical requirements or with the use of system functions. We attach particular importance to continuous further training and training courses at our headquarters to ensure that we are always at the cutting edge of technology.
On-site service in the event of breakdowns:
In the event of a breakdown, we will be on site promptly to rectify the problem.
Our technicians specialize in adapting existing installations in the shortest possible time and eliminating faults so that your operations can continue to run smoothly.
Service for adapting the existing installation:
If adjustments or extensions to your existing installation are required, we respond quickly and efficiently. Our experts work closely with you to ensure that all changes are seamlessly integrated into your existing system.
